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Welcome to Chronno 24’s Help Centre. We’re here to assist you with any questions or concerns regarding your luxury watch purchase, service, or ownership. Below you’ll find answers to some of the most frequently asked questions from our customers.
Q. Are your watches authentic?
Absolutely. All watches sold on Chronno 24 are 100% genuine. We perform thorough inspections on every timepiece, whether new, pre-owned, or vintage.
Q. Do your watches come with a warranty?
Yes. New watches include a manufacturer’s warranty. Pre-owned and vintage watches come with a 1-year Chronno 24 service warranty, unless otherwise stated.
Q. What does the Chronno 24 service warranty cover?
Our warranty covers manufacturing and mechanical defects. It does not cover damage due to misuse, water exposure (unless rated), or normal wear and tear.
Q. Do you offer watch servicing?
Yes. Chronno 24 provides professional servicing for luxury watches. Whether it’s a Rolex, Omega, or any premium brand, our certified technicians ensure your watch functions and looks like new.
Q. How long does servicing take?
Service times vary depending on the work required. Standard maintenance can take up to 3 weeks. We’ll provide a time estimate after the initial inspection.
Q. Can I service a watch not purchased from Chronno 24?
Yes, we welcome all luxury watch owners. Contact us to schedule a service appointment.
Q. How do I send my watch for repair?
Email sales@chronno24.com or call us at (469) 305-2720. We’ll guide you through the secure shipping process.
Q. What is your return policy?
We accept returns within 7 days of delivery for unworn items in original packaging. Return shipping must be insured and is the responsibility of the customer.
Q. Can I exchange my watch?
Yes, exchanges are possible based on availability. Contact us with your order details and we’ll assist you promptly.
Q. What types of watches do you sell?
We specialize in:
New & Pre-Owned Rolex Watches
Vintage Timepieces
Luxury Watches for Men & Women
Smart Watches
Exclusive & Limited-Edition Collections
Q. Are your prices competitive?
Yes. We pride ourselves on offering some of the best prices on the market for authentic, luxury watches.
Q. Can I reserve a watch?
Yes, reservations can be made for a limited time with a deposit. Please reach out to discuss availability and terms.
Still have questions? We’re happy to help!
Email: sales@chronno24.com
Phone: (469) 305-2720
Address: 5455 Wilshire Blvd #1714, Los Angeles, CA 90036
Website: https://chronno24.com
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