Chronno 24 Warranty Policy

Last updated: December 16, 2024

At Chronno 24, we stand behind the quality of our timepieces. This Warranty Policy outlines the coverage and terms for watches purchased through our boutique, website, or authorized sales channels.

Limited Warranty Coverage

1. Warranty Period

  • New Watches: Manufacturer’s warranty (varies by brand)

  • Pre-Owned Watches: 24-month limited warranty from date of purchase

  • Vintage Watches: Case-by-case basis (contact us for details)

2. What’s Covered

We guarantee against:

  • Mechanical and movement defects

  • Manufacturing faults in materials or workmanship

  • Power reserve issues (for automatic watches)

3. What’s Not Covered

This warranty does not include:

  • Normal wear and tear (scratches, dents, aging of materials)

  • Damage from accidents, misuse, or negligence

  • Water damage (unless specifically rated waterproof)

  • Battery replacement (for quartz watches)

  • Straps, bracelets, or clasps

  • Damage from unauthorized repairs or modifications

  • Theft or loss

Warranty Claims Process

1. How to Make a Claim

Contact our service department:

2. Required Information

  • Original sales receipt

  • Warranty card (if applicable)

  • Detailed description of the issue

  • Photos/video of the defect (if possible)

3. Evaluation Process

  1. We’ll assess your claim within 3-5 business days

  2. If approved, we’ll provide repair options

  3. Typical repair time: 4-8 weeks (may vary)

Service & Repair Options

1. Warranty Repairs

  • Performed by our certified watchmakers

  • May include movement servicing or part replacement

  • No labor charges for covered repairs

2. Out-of-Warranty Service

For issues not covered:

  • Estimate provided before work begins

  • Original manufacturer parts used when available

  • 12-month warranty on all repairs

Important Conditions

  1. Transferability: This warranty applies only to the original purchaser

  2. Proof of Purchase: Required for all warranty claims

  3. International Customers: May incur additional shipping/customs fees

  4. Modifications: Any aftermarket modifications void this warranty

Manufacturer Warranties

For new watches, the original manufacturer’s warranty applies first. Please consult your warranty card for brand-specific coverage.

Contact Us

For warranty questions or service requests:

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