Refund & Return Policy

Last updated: April 28, 2025

At Chronno 24, we strive for complete customer satisfaction. Please review our policy carefully before purchasing.

1. Return Eligibility

  • 7-day return window: Request a return within 7 days of delivery for items that are not as described.

  • Condition requirements:

    • Unworn, unused, and in original condition.

    • All tags, paperwork, and packaging intact.

    • Proof of purchase (order number/receipt) required.

Non-returnable items:

  • Watches with signs of wear, damage, or missing components.

  • Custom or special-order pieces.

2. How to Initiate a Return

    1. Contact us within 7 days:

    2. Provide:

      • Order number

      • Photos/video of the issue (if applicable)

    3. We’ll email you a return authorization and shipping instructions.

    Return Address:

    5455 Wilshire Blvd #1714 Los Angeles, CA 9003
     

    Note: Unauthorized returns (sent without approval) will be refused.

3. Damages & Defects

  • Inspect immediately upon delivery.

  • Report issues within 48 hours for:

    • Defective movements

    • Shipping damage

    • Incorrect items received

  • Provide photos/video evidence.

4. Refund Process

  • Approval timeline: 3-5 business days after we receive your return.

  • Refund method: Original payment (credit/debit/bank transfer).

  • Processing time: Up to 7 business days (varies by bank).

Late/missing refunds? Contact us at (469) 305-2720.

5. Order Cancellations

  • Pre-shipment: Cancel anytime before dispatch.

  • Post-shipment: Follow return process above.

6. Non-Refundable Costs

  • Shipping fees (unless due to our error).

  • Customs/duties (international returns).

7. Warranty Claims

Defects covered under our Warranty Policy are handled separately.

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