📦 Orders & Shipping

Q: How long does delivery take?
A: Delivery typically takes 3–7 business days within the U.S., depending on your location and the product purchased. For international shipping, estimated delivery times are shown at checkout.

Q: Do you offer international shipping?
A: Yes, Chronno 24 ships worldwide. International shipping rates and customs duties (if any) will be calculated at checkout.

Q: Can I track my order?
A: Absolutely. Once your order has been shipped, you will receive a tracking number via email. You can also track your order under “My Account” > “My Orders.”

Q: Do you offer in-store pickup?
A: Currently, we operate exclusively online and do not offer in-store pickup.

👤 Accounts & Billing

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, manage returns, and save your favorite watches.

Q: How can I reset my password?
A: Click on “Forgot Password” on the login page. A password reset link will be sent to your registered email.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All payments are securely processed.

Q: Is my payment information safe?
A: Yes. Our site uses SSL encryption and secure payment gateways to protect your data at every step.

⌚ Products & Availability

Q: Are all your Rolex watches authentic?
A: Absolutely. Every Rolex sold by Chronno 24—whether new, luxury, or pre-owned—is 100% authentic and verified by our in-house experts.

Q: What brands do you carry?
A: In addition to Rolex, we offer a curated collection of luxury watches, vintage timepieces, smartwatches, and brand-name watches for both men and women.

Q: Are your vintage watches serviced?
A: Yes. All vintage watches undergo a thorough inspection and servicing before being listed.

Q: Can I get more information on a specific watch?
A: Of course! Just email us at sales@chronno24.com with the watch name or SKU, and our team will respond promptly.

🔁 Returns & Warranty

Q: What is your return policy?
A: We offer a 7-day return window from the date of delivery. Watches must be returned in their original condition with all accessories and paperwork.

Q: Do your watches come with a warranty?
A: Yes. All new watches come with a manufacturer’s warranty. Pre-owned and vintage watches are covered by a 6-month Chronno 24 warranty.

Q: How do I initiate a return?
A: Email us at sales@chronno24.com with your order number and reason for return. We’ll guide you through the return process.

📞 Contact Us

Need help or have additional questions?

• Phone: (469) 305-2720

• Email: sales@chronno24.com

• Address: 5455 Wilshire Blvd #1714, Los Angeles, CA 90036

• Website: www.chronno24.com